Return Policy

Return Policy - snapcartbd

Welcome to SnapCartBD's Return Policy, which outlines the guidelines and procedures for returning products purchased from our e-commerce platform. We strive to provide a smooth and hassle-free return process for our valued customers. Please read this policy carefully before making any purchases. By using our services and making a purchase on SnapCartBD, you agree to comply with the following Return Policy:

1. Eligible Products for Return 1.1. Only products that are eligible for return will be considered for the return process. 1.2. To be eligible for return, the product must be in its original condition, unused, and in the same packaging as received. 1.3. Products that are perishable, personalized, or categorized as non-returnable are not eligible for return.

2. Return Period 2.1. Customers must initiate the return process within [X days] from the date of delivery. 2.2. After the return request is approved, customers will be provided with instructions on how to proceed with the return.

3. Return Procedure 3.1. To request a return, customers must log in to their SnapCartBD account and navigate to the "Order History" section. 3.2. Click on the specific order containing the product you wish to return and select the "Return" option. 3.3. Provide a reason for the return and any additional details requested in the return form. 3.4. Once the return request is submitted, it will be reviewed by our team for approval.

4. Return Approval and Process 4.1. Our team will review the return request within [X business days] and determine its eligibility. 4.2. If the return request is approved, customers will receive an email notification with return instructions and a return shipping label (if applicable). 4.3. Customers must securely package the product, including all original accessories and documents, before sending it back.

5. Return Shipping 5.1. In cases where SnapCartBD is responsible for the return shipping cost (e.g., defective or damaged products), we will provide a prepaid return shipping label. 5.2. If the return is due to a change of mind or non-defective reasons, the customer may be responsible for the return shipping cost.

6. Inspection and Refund 6.1. Once the returned product is received and inspected, our team will verify its condition and compliance with the return policy. 6.2. If the return is approved, the customer will be eligible for a refund as per the original payment method used during purchase. 6.3. The refund amount may exclude any shipping fees or restocking charges (if applicable) and will be processed within [X business days] from the date of approval.

7. Rejected Returns 7.1. If the returned product does not meet the eligibility criteria or shows signs of misuse or damage caused by the customer, the return request may be rejected. 7.2. Rejected returns may be shipped back to the customer at their expense, and no refund will be provided.

8. Contact Us 8.1. If you have any questions or concerns regarding the return process, please contact our customer support team at [support@snapcartbd.com].

SnapCartBD reserves the right to modify or update this Return Policy at any time without prior notice. It is your responsibility to stay informed about any changes to the policy.

Last updated: 01-08-2023