Support Policy

Support Policy - snapcartbd

Welcome to snapcartbd's Support Policy, which outlines our commitment to providing excellent customer support and assistance to our valued users. We strive to ensure a seamless and satisfying experience for all our customers while using our ecommerce platform. Please read this policy carefully to understand the level of support you can expect from SnapCartBD. By using our services, you agree to comply with the following Support Policy:

1. Support Channels

1.1. SnapCartBD offers customer support through various channels, including email, live chat, and a dedicated support ticketing system.

1.2. For general inquiries, product-related questions, or assistance with using our platform, customers can contact us through the provided support email or live chat during our regular business hours.

2. Response Time

2.1. SnapCartBD is committed to responding to customer inquiries in a timely manner.

2.2. Our goal is to respond to all support emails and live chat messages within [X] business hours from the time of receipt during our regular business hours.

3. Business Hours

3.1. Our regular business hours are [Days of the week] from [Start time] to [End time] [Timezone].

3.2. Any support requests received outside our regular business hours will be addressed on the next business day.

4. Support Ticketing System

4.1. For more complex or specific issues, customers may be required to submit support tickets through our ticketing system.

4.2. Our support ticketing system allows us to manage and track customer inquiries efficiently.

5. Technical Support

5.1. SnapCartBD provides technical support for any issues related to using our platform, such as website navigation, account setup, and general troubleshooting.

5.2. Technical support may not cover issues related to customers' hardware, internet connectivity, or third-party services.

6. Product Support

6.1. We offer support related to product information, specifications, and features available on SnapCartBD.

6.2. Our support team will assist customers in understanding product details and resolving any product-related queries.

7. Order Assistance

7.1. Customers can seek assistance related to their orders, including tracking information, order status updates, and issues with delivery.

7.2. We are committed to resolving order-related concerns promptly.

8. Feedback and Complaints

8.1. SnapCartBD welcomes customer feedback and takes complaints seriously.

8.2. If you have any complaints or concerns about our services or support, please contact us through our support channels, and we will address them promptly.

9. Limitations

9.1. While we endeavor to provide comprehensive support, there may be instances where we cannot resolve certain issues immediately.

9.2. SnapCartBD is not responsible for third-party products or services, and support for such products should be sought from the respective vendors.

10. Contact Us

10.1. If you require support or have any questions regarding our Support Policy, please reach out to our customer support team at support@snapcartbd.com

SnapCartBD reserves the right to modify or update this Support Policy at any time without prior notice. It is your responsibility to stay informed about any changes to the policy.

Last updated: 01-08-2023